1. Import approved knowledge
Processes, FAQs and form guides — it answers only from what the school has reviewed.
Processes, FAQs and form guides — it answers only from what the school has reviewed.
It asks who you are and what you need, then leads you through, instead of pasting a long page.
Open an interpreter room at the desk or event; two people, two languages, live interpretation and subtitles.
Escalates to staff when it cannot answer or approval is needed; conversations stay in the school's environment.
The main international-student languages; both sides' languages are chosen when the room is opened.
It answers only from imported, approved knowledge and says so — and escalates — when the answer is not there.
It can be embedded in the website, and the campus messaging platform can hand a LINE conversation to the advisor when needed.
A browser and a microphone; for on-site interpreting, a tablet or laptop at the desk.